- Not overcharge customers under any circumstances.
- Not carry out any unnecessary work.
- Not talk customers into any work that is not needed.
- Not charge for any wasted or unnecessary time when undertaking your work.
- Not charge for two tradesmen on two-handed work unless necessary – an apprentice will be used wherever possible.
- Not charge for excessive time spent collecting materials. Collection times over 60 minutes must be agreed with the customer.
- Not charge an excessive trade markup on materials – a maximum of up to 25% is company policy.
- Not charge for unnecessary time spent away from the job, and always keep customer informed when leaving the job.
- Not charge for tea and lunch breaks.
- Not charge for non-work related phone calls, or engage in them during working time.
- Make sure that we only charge for time spent at a job and the number of hours worked.
- Make sure that any estimated work that is costed at our day rate of 10 hours.
- Make sure that we work a full 10 hour day when on a day rate.
- Make sure that the cost of any fixed price work is within 10% of that which the job would have cost at our hourly rates.
- Make sure we present an invoice showing a comprehensive description of work, with a full breakdown of labor & materials.
